FREQUENTLY ASKED QUESTIONS

What is the return policy of Middle East Studio?

Physical items such as DVD’s can be exchanged for the same item if found to be defective. Return authorization must be obtained from Middle East Studio prior to sending the defective item in for exchange. Digital download items such as videos can not be returned, and refunds can not be granted once purchased. Please review our full terms and conditions page for more information. If you are experiencing playback issues, please see the trouble shooting suggestions below.

Which credit cards are accepted for payment?

Middle East Studio accepts, Visa, Master Card, American Express, Discover, and PayPal. All transactions are processed by PayPal. However, a PayPal account is not required to complete a transaction.

What currency are the prices displayed in?

All prices and transactions are in US dollars. Most credit cards will handle the currency exchange rate conversion at the time of the transaction.

How will I receive my download link?

Upon the successful completion of your online purchase you will be presented with a Thank You page. This page will contain your unique download link and your PayPal transaction number. You will also receive this information in a sepearte email.

I have not received my download link email.

The email receipt and link is sent to the email address of your PalPal account, or the email address provided when completing the payment transaction. If you have not received the email receipt within 15 minutes, please check the SPAM filer of your email application.

How long will I be able to use my digital download link?

Each digital download link is unique and will be valid for 48 hours after the purchase. Each link is also limited to 4 download attempts within the 48 hour time period.

I have received the following error message when using my download link: The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. The problem was due to the following reason: The download link (see browser address bar) has expired (it’s too old). If you think this reason is in error, please contact the site administrator.

Each digital download link is valid for 48 hours after it has been purchased. After this time it will not work. You are receiving this error message because the 48 hour period has expired.

I have received the following error message when using my download link: The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. The problem was due to the following reason: The download link (see browser address bar) has been used too many times. If you think this reason is in error, please contact the site administrator.

Each link is limited to 4 download attempts within the 48 hour time period. This time period begins when the purchase is made. You are receiving this error message because the number of allowed download attempts has been exceeded.

I clicked on the download link using my mobile phone / tablet and the video will not play.

Digital downloads must be downloaded to a desktop or laptop computer first, and then transferred to a mobile / tablet device.

What file format are the digital downloads in?

The digital downloads are .mp4 files which will play on most standard media players.

I can not get the files to play on my desktop / laptop computer.

These files have been tested using the Windows Media Player and the QuickTime Player. If you are experiencing playback issues please try using the VLC Player. http://www.videolan.org/

I can not get the files to play on my mobile / tablet.

Digital downloads must be downloaded to a desktop or laptop computer first, and then transferred to a mobile / tablet device. The digital download files have been tested and play on both Apple IOS and Android devices.

I have tried the suggestions in the FAQ but I am still having an issue.

Please use the contact form located on the Cantact page. In your message please provide a detailed description of the issue your are experiencing. Also include your computer set up, operating system, browser, internet connection speed etc. This information will help us find a solution for you more efficiently.

Praise For Pierre Rehov

“If you’re tired of the New York Times-NPR Slant on Israel and the Palestinians, here’s good news: documentary filmmaker Pierre Rehov has been challenging prevailing myths since 2001. With seven films already to his credit and another on the way, this serious, never boring, and above all else courageous documentarian is starting to make some serious waves.”

Michael Margolies
New York Press

“Everyone is asking the same questions: How should we respond to terrorism? Should we be afraid of it? What does it mean for our future? Pierre Rehov, a French filmmaker, by no means purports to answer all of these questions. He’s headed in the right direction, though – Suicide Killers, his latest documentary, approaches the problem of Islamic extremism in a way that is very different from the typical Western approach.”

Amanda Schuster
European Weekly

“I am so used to seeing lame and superficial propaganda that blames Americans and Israelis for the acts of terrorists, that this totally caught me off guard. It is very refreshing to see someone who actually takes terrorists at their own words and who examines the pathologies within a culture that spawn the thirst for mass death and suicide.”

Jamie Glazov
FrontPage Magazine

“Provocative films about the combat between Palestinian militants and Israeli army”

Greg Myre
The New York Times

“The most shocking moments of Rehov’s films involve blatant Palestinian efforts to manipulate the media”

Hanna Brown
Jerusalem Post

“The information that Rehov does provide is based on interviewees who use bona fide images and documents to substantiate their claim”

Tamar Stenhal
Camera

“There is only one filmaker who has presented the truth in the matter of the Palestinian-Israeli conflict, and his nom de guerre is Pierre Rehov”

Phyllis Chesler
Author of The New Antisemitism

“In his documentaries, Pierre Rehov demonstrates how our version of the middle east conflict has been corrupted by the Arab use of reporters as propagandists”

Jack Engelheard
Author of “Indecent Proposal”

“Seeing Pierre Rehov’s documentary film ‘The Silent Exodus’ about the expulsion and flight of a million Sephardi Jews helped me gain a better understanding of the tragedy of a community that was integral and fundamental to Arab society.”

Magdi Allam
Il Corriere Della Serra

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