Physical items such as DVD’s can be exchanged for the same item if found to be defective. Return authorization must be obtained from Middle East Studio prior to sending the defective item in for exchange. Digital download items such as videos can not be returned, and refunds can not be granted once purchased. Please review our full terms and conditions
page for more information. If you are experiencing playback issues, please see the trouble shooting suggestions below.
Middle East Studio accepts, Visa, Master Card, American Express, Discover, and PayPal. All transactions are processed by PayPal. However, a PayPal account is not required to complete a transaction.
All prices and transactions are in US dollars. Most credit cards will handle the currency exchange rate conversion at the time of the transaction.
Upon the successful completion of your online purchase you will be presented with a Thank You page. This page will contain your unique download link and your PayPal transaction number. You will also receive this information in a sepearte email.
The email receipt and link is sent to the email address of your PalPal account, or the email address provided when completing the payment transaction. If you have not received the email receipt within 15 minutes, please check the SPAM filer of your email application.
Each digital download link is unique and will be valid for 48 hours after the purchase. Each link is also limited to 4 download attempts within the 48 hour time period.
Each digital download link is valid for 48 hours after it has been purchased. After this time it will not work. You are receiving this error message because the 48 hour period has expired.
Each link is limited to 4 download attempts within the 48 hour time period. This time period begins when the purchase is made. You are receiving this error message because the number of allowed download attempts has been exceeded.
Digital downloads must be downloaded to a desktop or laptop computer first, and then transferred to a mobile / tablet device.
The digital downloads are .mp4 files which will play on most standard media players.
These files have been tested using the Windows Media Player and the QuickTime Player. If you are experiencing playback issues please try using the VLC Player. http://www.videolan.org/
Digital downloads must be downloaded to a desktop or laptop computer first, and then transferred to a mobile / tablet device. The digital download files have been tested and play on both Apple IOS and Android devices.
Please use the contact form located on the Cantact page. In your message please provide a detailed description of the issue your are experiencing. Also include your computer set up, operating system, browser, internet connection speed etc. This information will help us find a solution for you more efficiently.